Sure, I'll hold the line....(PID:51778206943) Source
posted by Monica Talbot alias Monica Talbot on Monday 27th of December 2021 06:49:22 AM
...as long as you keep playing that annoying fake jazz background music and check in with me every minute to say 'your call is very important to us.' It's that personal touch you have that makes me feel all warm & fuzzy while you queue up my request for technical support to just some underpaid technician halfway across the world. There should be a prize for the worst types of call-in support services -- e.g., 'the most annoying', 'the most ludicrous', 'the most confusing', etc. We could name them 'The Phonies', and it would be complete with a big ceremony where winners would come up to the stage and describe how they created a tech support system so amazingly screwed up. Normally I'm not a big complainer because I realize the staff answering these calls are getting paid very little and they usually have no control over the systems. Plus I can usually figure things out online. But I recently told one phone support person that 'whoever designed their system should die a very slow and painful death, and no one will visit their grave'. There was a brief silence as she took in the comment before she said 'oh - I'm sorry to hear that, but I'll let my management know.'
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- Published 09.30.22
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