Success Harry David Embarks On Cognitive Journey With Ibm Watson Customer Engagement

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Harry & David® Embarks on Cognitive Journey with IBM Watson Customer Engagement

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posted by alias ibmphoto24 on Monday 20th of March 2017 09:48:44 AM

Last year Harry & David’s parent company 1-800-FLOWERS.COM, introduced the world to "GWYN" (Gifts When You Need), an IBM Watson-powered gift concierge that helps customers sift through more than 7,000 products to find the perfect gift. Given the success of GWYN 80% of customers asked had a positive experience and wanted to use it again the company is expanding GWYN’s capabilities to Harry & David. (Credit: Harry & David)

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